Last updated: October 19, 2026
These Terms of Service ("Terms") govern your use of the A-Z Facility Solutions platform ("Platform") and all associated services. By accessing or using the Platform, you agree to be bound by these Terms.
By registering, logging in, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to any term, do not use the Platform.
"Platform" refers to A-Z Facility Solutions and all its software, website, mobile applications, and services. "User" refers to any person accessing the Platform, including owners, property managers, technicians, clients, and visitors. "Services" refers to the facility management, work order, AI, payment, and communication features provided.
Users register under one of several roles: Owner, Dispatcher, Technician, Customer, or Landlord. Each role has specific permissions. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Administrators can invite users and assign roles. Impersonation may result in immediate account termination.
The Platform offers subscription plans in four tiers: Starter, Professional, Business, and Enterprise. All payments are processed in USD. Billing is monthly or annual depending on the selected plan. Platform fees apply automatically: 5% for payments under $500 and 10% for payments of $500 or more. Refunds are processed according to our refund policy.
Owners and dispatchers create work orders that are assigned to qualified technicians. Technicians must meet all compliance requirements, including licenses, insurance, and background checks. The Platform uses AI to optimize dispatch, predict labor hours, and ensure quality, but ultimate responsibility for work quality rests with the technician and the owner.
The Platform uses artificial intelligence for business analysis, operations optimization, fraud prevention, pricing recommendations, and more. AI operates at three autonomy levels: Advisor (recommendations), Assistant (tasks with approval), and Autopilot (pre-approved operations). You set the autonomy level and may revoke consent at any time. AI does not replace human judgment in critical decisions.
Your use of the Platform is also governed by our Privacy Policy. We collect data necessary to provide services, including contact information, GPS location (for technicians with tracking enabled), and transaction data. We store all timestamps in UTC and display them in your selected timezone. We do not sell your data to third parties.
The Platform owns all software, design, and content. Business data you upload (clients, properties, work orders) remains yours. AI-generated analytics, reports, and insights are owned by the Platform, but you are granted a license for commercial use within the Platform. Reverse engineering, data scraping, or unauthorized redistribution is prohibited.
Users must comply with all applicable laws, including OSHA regulations, building codes, business licensing, and labor laws. The Platform provides compliance tracking tools, but legal responsibility rests with the user. Electronic signatures collected through the Platform comply with the E-SIGN Act and are legally binding.
The Platform is provided "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from use of the Platform. Our total liability is limited to fees paid in the preceding twelve months. The Platform is not responsible for the quality of work performed by technicians or contractors.
We may suspend or terminate accounts that violate these Terms, engage in fraud, or illegal activity. Users may cancel their subscription at any time. Data is retained for 90 days after termination, then permanently deleted, unless longer retention is required by law.
We may update these Terms periodically. Significant changes will be notified via email or within the Platform. Continued use after notification constitutes acceptance of the updated Terms. The "last updated" date above reflects the current version.
For questions about these Terms, contact us through our contact page or by email to our support team. Disputes will be resolved through binding arbitration in accordance with applicable laws.